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Privacy Policy

A legal disclaimer

DUNEDIN RIDE Privacy Policy

Last Updated: [03/09/2025]

At DUNEDIN RIDE, we are committed to protecting your privacy and handling your personal information in accordance with New Zealand's Privacy Act 2020 and its Information Privacy Principles (IPPs). This Privacy Policy explains how DUNEDIN RIDE collects, uses, discloses, and safeguards your information when you use our airport taxi services, website, and any related applications.

By using DUNEDIN RIDE's services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

1. Information We Collect

To provide and improve our airport taxi services, we may collect the following types of information:

  • Information You Provide Directly:

    • Booking Information: When you book a ride, we collect your name, contact information (phone number, email address), pickup location (including specific airport terminal if applicable), destination (airport name/terminal), date, and time of travel.

    • Payment Information: If you pay through our platform or directly, we may collect billing information. For security, payment card details will be processed through a secure, PCI-DSS compliant third-party payment gateway and not stored by DUNEDIN RIDE beyond what is necessary for immediate transaction processing.

    • Communications: Any information you provide when communicating with us via phone, email, or through our website/app (e.g., special requests, feedback, complaints).

    • Driver/Rider Feedback: Information provided by you or other users regarding your experience.

  • Information Collected Automatically:

    • Usage Data: Information about how you interact with our website and services, including pages visited, features used, and booking patterns.

    • Device Information: Details about your device, such as IP address, operating system, browser type, and unique device identifiers.

    • Location Data: With your explicit consent (e.g., through app permissions), we may collect precise location data when you book a ride or use our app. This helps us with pickups, drop-offs, and providing real-time updates for your journey.*

2. Purpose of Collection and Use of Personal Information (IPPs 6 & 7)

We collect and use your personal information for the following purposes:

  • Providing and Managing Services:

    • To process your bookings and schedule your airport transportation efficiently.

    • To communicate with you regarding your ride status, driver details, and any necessary updates or changes.

    • To dispatch drivers and provide them with the essential details required for your journey.

  • Improving Our Services:

    • To analyse usage patterns and trends to enhance our service quality and customer experience.

    • To develop new services and features.

    • To troubleshoot and maintain our website and systems.

  • Payment Processing:

    • To securely process payments for your rides.

  • Customer Support:

    • To respond promptly and effectively to your inquiries, requests, and feedback.

  • Marketing and Communication:

    • To send you relevant information about DUNEDIN RIDE's services, promotions, and updates. You have the right to opt-out of receiving such communications at any time.

  • Legal and Safety Compliance:

    • To comply with our legal obligations in New Zealand.

    • To enforce our terms of service and protect the rights, property, or safety of DUNEDIN RIDE, our employees, our drivers, our customers, and the public.

    • For fraud prevention and security monitoring.

3. Disclosure of Personal Information (IPPs 11)

We may disclose your personal information in the following circumstances:

  • To Our Drivers: Necessary booking details (name, pickup/drop-off locations, contact number) are shared with the driver assigned to your ride to ensure smooth service delivery.

  • To Service Providers: We may engage third-party service providers (e.g., for payment processing, cloud hosting, customer support, analytics) who may handle your information on our behalf. These providers are contractually obligated to use your information only for the purposes for which it is provided and to maintain its confidentiality and security.

  • For Legal and Regulatory Requirements: We may disclose your information if required by New Zealand law, or in response to a valid request from a government agency or law enforcement body (e.g., to comply with a court order or summons).

  • Business Transfers: In the event of a merger, acquisition, or sale of substantially all of our assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal data via prominent notice on our website or by email.

  • With Your Consent: We may share your information with third parties for other purposes if you have given us your explicit consent to do so.*

We do not sell or rent your personal information to third parties for marketing purposes.

4. Storage and Security of Personal Information (IPPs 12)

We take reasonable steps to protect your personal information from unauthorised access, use, modification, disclosure, loss, or misuse. This includes:

  • Implementing physical, electronic, and procedural safeguards.

  • Limiting access to your personal information to only those employees and contractors who need it to perform their duties.

  • Using secure systems for data storage and transmission.*

While we strive to protect your personal information, no security system is impenetrable, and we cannot guarantee absolute security.

5. Access to and Correction of Personal Information (IPPs 5)

You have the right to:

  • Access: Request access to the personal information we hold about you.

  • Correction: Request that we correct any personal information that is inaccurate, out-of-date, incomplete, irrelevant, or misleading.

To request access to or correction of your personal information, please contact us using the details provided below. We will respond to your request in accordance with the Privacy Act 2020.

6. Your Choices and Opt-Outs

You can choose not to provide certain information, although this may affect our ability to provide our services to you. You also have the right to opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions in the communication or by contacting us directly.

7. Use of Website and Cookies

Our website may use cookies and similar technologies to enhance your browsing experience, analyse website traffic, and provide personalised content. You can usually modify your browser settings to accept or decline cookies.

8. Children's Privacy

DUNEDIN RIDE's services are not directed at children under the age of 16 (or the relevant age of majority in New Zealand for data consent purposes). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. Complaints About a Breach of Privacy

If you believe that DUNEDIN RIDE has breached your privacy rights, or if you have any concerns about how your personal information is handled, please contact us first so we can try to resolve the issue.

If you are not satisfied with our response, you have the right to complain to the Office of the Privacy Commissioner:

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will post any new policy on this page and update the "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

For any questions regarding this Privacy Policy or our handling of your personal information, please contact:

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